TERMS AND CONDITIONS OF BUSINESS
1. This website is operated by Cultural Epicurean Ltd, which operates under the trading name Cultural Epicurean. Terms such as “we”, “us” and “our” refer to Cultural Epicurean Ltd & Cultural Epicurean where they are used in these terms and conditions.
2. By purchasing something from our ecommerce store, you agree to be bound by the terms and conditions contained in this document.
3. Incorporated into these terms are also the terms and conditions as laid out in our privacy policy and refund policy.
ONLINE SHOPPING
4. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.
5. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.
6. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
i) The item you have ordered is out of stock
ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
iii) There has been a pricing or product description error
iv) There is a system or procurement failure
v) You have failed our customer validation checks
7. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.
8. Your order will only be accepted by us once your goods have been dispatched.
PAYMENT
9. Our payments are handled by one of two online payment gateways- Paypal or Stripe. You can use your preferred payment option at checkout.
10. Upon confirmation of a new order, we receive a notification of payment. Sometimes there may be a delay in payment, and an order can be placed ‘on hold’ until confirmation of funds received from our payment handler. We will update you when we can should this be the case.
11. The price you see on our website is inclusive of any taxes.
DELIVERY
12. On completing your purchase you will be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times). Please see our Delivery & Packaging page for more details.
13. On the rare occasion you might add your shipping address incorrectly, and consequently, your order is returned back to us, additional shipping fees will have to be charged and paid for at the current rate of $3.50. If payment for additional shipping isn’t settled, then your order will be refunded minus the cost of the initial shipping charge.
14. In the rare event that your order arrives with damaged contents, to process a refund or replacement, please ensure you send us a photo of the damage to stock when you contact us.
15. We offer free delivery for all US orders over the value of $50. If you wish to return items to us from your order where the value of your order then falls below $50, we will refund you for the returned products minus the original shipping costs ($3.50 when shipped within the US)
ORDER CANCELLATION
17. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.
18. Where items have not been dispatched prior to a cancellation request our refund policy will apply.
LIABILITY AND INDEMNITY
19. Cultural Epicurean Ltd shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
20. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
JURISDICTION
21. These terms and conditions shall be governed in accordance with the laws of the United States of Amercia and are subject to the exclusive jurisdiction of the courts of the USA.
ENTIRE AGREEMENT
22. These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Cultural Epicurean Ltd whether written or oral.
GENERAL
23. Cultural Epicurean Ltd reserves the right to amend or change these Terms & Conditions at any time and without prior notice.
24. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
25. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.
COMPLAINTS
26. If you have any complaints or wish to discuss any matter in respect of the goods please contact us. All purchases made at Cultural Epicurean come under US jurisdiction unless mutually agreed otherwise by both parties.